HANDLING AND SHIPPING
Our orders have a 2-3 day processing time, you will be sent a notification email when your order has been shipped.
All items are posted using Royal Mail Second Class Service and should arrive to most destinations within 2-3 days.
In the UK:
Orders under £15 will have a £6.00 postal charge,
Orders between £15-£30 will have a £3.00 postal charge,
Orders over £30 will have no postal charge.
In the EU:
Orders will have a flat rate of £15
If you change your mind you have the right to cancel your purchase contract within 14 days - providing the goods are in a re-saleable condition with all tags and packaging still attached.
We will only refund the initial postage costs if any, if the entire order is returned.
Please call our Customer Service team on +44 (0) 1992 440 293 to be issued a Job number and advised of the shipping instructions and send items in their original packaging back to:
Returns, BPM International Limited
Unit 50 Hoddesdon Industrial Centre
HERTS EN11 0FF
If your goods are damaged, mis-described, not fit for purpose or faulty please email firstname.lastname@example.org to let us know the details. If necessary, we will arrange for the return of the product to us.
When returning items we strongly recommend that you send your items by a recorded service as we will not accept responsibility for parcels lost in transit.
We do not pay for return postage if the item is not faulty.